Frequently asked questions

1. Create an account and log in at trackstudios.io/register.
2. Connect a device to your sound system via audio cable or Bluetooth.
3. Open the Track Studios dashboard and pick a playlist.
4. Start streaming.

For Sonos: Generate a Streaming URL in Settings → Streaming URL, then add it to Sonos via TuneIn.

Any modern browser on Windows, macOS, iOS, Android or Linux. Chrome, Firefox, Safari or Edge. For external players use the Streaming URL (.m3u).

• Internet: stable broadband (min 5 Mbps recommended)
• No software installation required — everything runs in your browser

Track Studios streams in MP3 format, fully supported by Sonos via TuneIn.

Before you start:

• A free TuneIn account
• The TuneIn app on iOS or Android
• TuneIn added as a service in the Sonos app

Step 1 — Add your streaming URL to TuneIn Favorites

1. Open Settings → Streaming URL in Track Studios and copy your URL.
2. Open the TuneIn app and log in.
3. Add a custom radio station URL to your Favorites.
4. Confirm it appears under Library → Favorites in TuneIn.

Step 2 — Play in Sonos

• Sonos app (iOS / Android / Web): Home → Your services → TuneIn → Favorites → select your station.
• Sonos S1: Browse → TuneIn → Favorites → select your station.

Yes. Track Studios supports external playback via a unique Streaming URL (.m3u). Add this link to compatible players — including Sonos via TuneIn — to play your venue's music outside the web player.

1. Go to Dashboard → Settings → Ads.
2. Click "Upload Ad" or drag and drop your MP3 file.
3. Name your ad for easy identification.
4. Set the interval — minimum 1 minute, maximum 180 minutes.
5. Click "Save" to activate.

Up to 3 ad files per location. Ads play automatically between tracks. Delete an ad by clicking the delete icon next to it.

1. One account = one playback source (one type of music at a time).
2. Add locations in Settings → Locations.
3. Invite staff to specific locations.

Each location is billed separately at €25/month.

1. Check your internet connection — make sure it's stable.
2. Check browser volume — not muted in the dashboard, system volume up.
3. Check browser permissions — allow autoplay in browser settings.
4. Clear cache and cookies, then log in again.
5. Try a different browser (Chrome recommended).

If issues persist, use Settings → Self Test to diagnose and contact support@trackstudios.io.

Yes. Track Studios works on smartphones and tablets (iOS Safari / Chrome, Android Chrome / Firefox). For initial setup we recommend a desktop — mobile is ideal for day-to-day playback control.

Much of the Track Studios catalog is created using generative AI technology and curated by the Track Studios team. Tracks are organized by venue type, mood, and tempo — and reviewed before being added to the catalog.

Track Studios owns or controls commercial distribution rights for all content made available through the Service.

Yes. The Track Studios catalog is licensed for commercial background music use in business venues — including restaurants, retail stores, gyms, hotels, offices, and similar spaces.

Track Studios holds commercial usage rights from authorized content providers. The included catalog is not registered with collecting societies such as STIM, ASCAP, BMI, GEMA, or PRS, which means those organizations do not invoice customers for the included music.

Note: customer-uploaded audio (ads, announcements) remains the customer's responsibility.

If a collecting society contacts you about music played at your venue, Track Studios can provide written documentation confirming that the included catalog is not registered with that organization's repertoire.

1. Email support@trackstudios.io with your account email and details of the contact.
2. We will issue documentation confirming the licensing structure of the Track Studios catalog.
3. You can also download your compliance certificate at any time from Settings → Certificate.

The certificate confirms the catalog sits outside collecting society repertoires and can be presented to any inspector or society representative.

• €25 per month per location
• One account = one playback source
• No setup fees or hidden costs
• All features included
• 7-day free trial

Example: 3 locations = €75/month total (€25 × 3).

All major credit and debit cards (Visa, Mastercard, Amex). Payments are processed securely through Stripe — we never store card details.

• First charge after your 7-day free trial ends.
• Subsequent charges on the same date each month.
• Adding a location mid-month? You'll be prorated for remaining days.

1. Go to Settings → Billing.
2. Click "Manage billing & invoices".
3. In the Stripe portal, click "Cancel Subscription".

Your subscription stays active until the end of your current billing period. Canceling does not delete your account — you can reactivate at any time.

• Full refund: within 14 days of your first payment (after the free trial).
• No refunds: for accounts active more than 14 days.

To request a refund, email support@trackstudios.io with your account email and reason.

• Account stays active until billing period ends.
• After expiration you lose access to streaming and the dashboard.
• Account data retained for 90 days — reactivate within that window to restore access.

• You'll receive an email notification immediately.
• We automatically retry 3 times over 7 days.
• If all retries fail, your subscription is paused and you lose access.

Update your payment method in the billing portal to reactivate.

Yes — 7 days, full access to all features, cancel anytime during the trial.

1. Go to trackstudios.io/register.
2. Create your account and start immediately.